Help and Support Channels

  • 1 hour ticket response time

  • A 60 mins Ticket Reply Warranty

  • Our team of service technicians will try their best to answer to your advice tickets in about 1 hour. If, however, the problem you have come across demands aid from the Admin =Dept,= we are going to address the ticket to the person in charge and will post a comment to inform you.

  • Top quality support service

  • Expert Technical Support Service

  • We deliver 24/7 customer help and support by using a ultra–fast ticketing program integrated into your Control Panel. You could contact us whenever you want about any of the software applications that come pre–installed on your virtual server, such as the selected Linux distribution, the server management panel and our in–house made Web Control Panel.

  • Intuitive help center

  • An Intuitive Help Zone

  • An exhaustive and frequently updated articles base is integrated into our custom–built Web Control Panel. It offers you quick tips about how to conduct all of the main website maintenance tasks. The Help zone offers you detailed how–to tutorials and step by step video tutorials. You can gain access to the Help area by clicking on the Help or Video buttons in the upper right part of each Control Panel section.