Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • The Help Center built into your Web Control Panel offers a collection of help articles and regularly asked questions. Aimed toward fixing any common problem that you may stumble upon, they are written by our support team of experienced technicians.

  • Top quality support service
  • Instructional Video Clips

  • For people who would like to discover how to fix a frequently experienced problem by watching a how–to video clip, we’ve added a selection of video tutorials to our Web Control Panel. All the how–to videos are very short and simple to understand. They offer step–by–step presentations of various site administration activities.

  • Intuitive help center
  • A Sixty–Minute Support Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7x365 technical support service with a one–hour response time guarantee. A group of experienced tech support engineers will be online for you to respond to all the inquiries that you might possibly have. During non–peak times, a reply will be provided in even less than 20 minutes.