Technical Support Channels
A 60–Minute Support Ticket Response Guarantee
Every single support request you send to us will be replied to within maximum 60 minutes. In case your support ticket or e–mail needs additional assistance from an administrator, we will without delay forward it and leave a comment to notify you that your issue is being worked on. If you take advantage of our Admin Services package, any of the server management tasks included there will be executed at a time of your choosing.
An Excellent Customer Service
Our client support team will be available to you 24/7 if you require assistance with our Web Control Panel or with any of the apps that we have pre–installed for your convenience on the dedicated hosting server. And if you require help tackling the daily admin tasks on your server, you can take a glance at our Admin Services package, which includes backup hard drive space, Operating System updates on a weekly basis, software installation and troubleshooting services, server monitoring and restarting services, etcetera.
An Intuitive Help Section
We have equipped our Web Control Panel with a comprehensive knowledge base, which features detailed explanations of its features and functions. Furthermore, we have prepared in–depth video tutorials that will further explain to you how to carry out a particular operation or resolve a commonly experienced problem. All the instructional articles and the tutorial videos are easily accessible from each Web Control Panel section through the Videos and Help buttons situated in the upper right corner.