Phone Support in Cloud Web Hosting
Our cloud web hosting packages come with telephone support fourteen hrs a day even on public holidays, so that if you do not have an account yet, you'll be able to call us and find out more about our solutions or whether we meet the system requirements for your websites. For your convenience, we have local telephone lines in the U.S.A., Great Britain and Australia, so that you are able to contact the phone number that is closer to you. In case you're a current customer, we can help you promptly with all the general and billing issues and with a number of tech matters in order to save you time and efforts - we are aware of the fact that in some cases it's much easier consult with a live person to get things done immediately. Of course, some issues simply cannot be resolved on the telephone, so in such a case you have the option to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server packages that we provide feature real-time phone support for 14 hours every day. In case you're unsure which plan is suitable for your sites, you want to learn more about a package's specs or you'd like to have any other info on our services, you are able to call any of the local telephone numbers that we have in the United States, Great Britain and Australia and our customer support agents will assist you. In case you currently own an account, you're able to contact us about sales and general issues, although we're often able to help with a large number of technical issues as well. For strictly technical troubles you will need to use our built-in ticketing system where the conversation between you and our technical support team will be in one place, which is the better option when your issue needs longer time to be dealt with or it has to be escalated to our system administrators.