One-Hour Response Guarantee in Cloud Web Hosting
Our guaranteed maximum reply time for any tech support ticket that you submit or any email that you write is just 60 minutes, even in case you contact us on weekends and legal holidays. Regardless of the essence of your problem or enquiry, we will lend you a helping hand momentarily and will provide you with the required information to resolve any problem with your websites. The actual reaction time usually doesn’t exceed fifteen to twenty minutes, which suggests that you can just forget about waiting around for hours and hours to get a problem solved or what’s even worse – waiting around all day only to get a response that more info is needed while nothing is resolved. We’ll give you assistance without delay just because we know exactly how costly time can be in the dynamic electronic age. The one-hour response time guarantee is valid for any technical or billing enquiry that you might have with regards to our Linux cloud web hosting.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from us, you can take full advantage of our unbelievably fast support service. You’ll receive a response to any support ticket posted via the web hosting Control Panel or e-mail sent to our client and tech support staff in no more than an hour. The response time is guaranteed and it is valid irrespective of the issue – technical or billing. It often takes considerably less time to investigate and rectify a problem. We will provide you with more information in case the solution entails something that has to be done on your end. If you contact us during weekends or holidays, the response time will be the same and given the fact that our support team is available to you 24-7, you will obtain quick help for any billing, general or technical issue regardless of what time of day or night it is.