A live chat is one of the channels of communication supplied by some hosting companies as part of their support services. Determined by the service provider, the chat can be used for billing, pre-sales and/or tech assistance. This way of contact is faster in comparison to a support ticket and it'll make it much more unlikely to misspell or misunderstand a word in comparison to a telephone call with a representative. What's more, if the issue that you have needs some time to be investigated and resolved, you'll be able to do something else in the meantime rather than just waiting, like you would have to do if you call. You can also employ a live chat support service free of charge as long as you have world wide web access even if your website hosting provider is based in another country and they do not have a local telephone number that you can call.

Live Chat Support in Cloud Web Hosting

We provide a live chat support service for all Linux cloud web hosting that we offer and we can assist you with almost everything live. If you do not have an account with us yet, we will be able to provide you with more info about the plans so as to help you to get the most appropriate plan. In case you are an existing customer, we're able to help you with any general or billing matter and with plenty of common tech matters, for example an e-mail address installation in a desktop e-mail client. When you cannot phone us for whatever reason or you're in some country where we do not have a local telephone number, our live chat is the best option to contact us. Of course, some issues require more time to examine and test, therefore you will have to open a ticket to our technicians, but nonetheless, we're able to save you time and assist you with various problems on the chat.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is available to all our future and current customers. In case you're thinking about a new hosting account, you can chat in real time to one of our representatives and get more details about our Linux semi-dedicated hosting so as to select the right package for your sites. If you already have an account with us, we'll be able to assist you in a very timely manner with billing, general and 1st level technicalissues. Although sometimes you will need to open a support ticket since there are issues that cannot be resolved through a live chat, we can assist you with various standard jobs, like setting up an e-mail account in an e-mail client or redirecting one domain name to another. As a result, you'll receive prompt support and you will save plenty of time.