If you have ordered a web hosting plan and you’ve got some enquiries with regard to a particular feature/function, or in case you’ve bumped into a certain difficulty and you need help, you should be able to touch base with the respective customer service team. All hosting companies deploy a ticketing system no matter if they offer other means of contacting them apart from it or not, due to the fact that the easiest way to fix a problem most often is to submit a ticket. This method of communication renders the replies exchanged by both parties simple to follow and enables the technical support staff representatives to escalate the issue in the event that, for instance, an administrator has to step in. Most often, the ticketing system is part of the billing account and is not directly linked to the hosting space, which implies that you will have to use at least two different accounts to touch base with the customer care team and to actually administer the hosting space. Constantly switching between different accounts may sometimes be a nuisance, not to mention the fact that it takes quite a lot of time for the vast majority of web hosting companies to respond to ticket requests.

Integrated Ticketing System in Cloud Web Hosting

With a cloud web hosting from us, you won’t ever have to sign out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire Internet presence. You can swiftly access any trouble ticket whilst browsing your website files or configuring different settings. The ticketing system is being strictly monitored 24/7 by our client support engineers and the ticket response time is no more than 60 minutes, but it rarely takes more than 20 minutes to get assistance. In stark contrast to some other hosting providers, we don’t charge extra for using the ticketing system, so you can touch base with us as often as you need and request info with regard to any technical or billing issue. Besides, you can read a selection of informative articles, which will help you fix the most commonly encountered challenges on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting, was created with one objective in mind – that you should be able to manage everything connected with your semi-dedicated account from one location and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you have an inquiry or confront an issue, you can touch base with our customer support staff representatives momentarily without having to log in to another admin dashboard. You can browse your website files or check different settings in your account whilst opening a new ticket or reading the reply to an old one. In case you have a huge number of tickets and you’d like to find a particular one, you can take advantage of the smart search box, which is available in the Help section of the Hepsia Control Panel. We’ll make sure you obtain a reply within the hour irrespective of the essence of your inquiry or problem.