24/7 Customer Support in Cloud Web Hosting
Our Linux cloud web hosting include 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our website hosting services well before you make an order or you're a current customer and you have any kind of question or some issue, you're able to contact us any time, which includes holidays and weekends. We have a number of channels to get in touch with us - a couple of telephone lines globally for your convenience plus live chat support for billing, pre-sales and basic questions; email messages and support tickets for more technical issues or any issues which require longer time to analyze and handle. Unlike various other web hosting providers, our trouble tickets come with a guaranteed maximum reply time of only 1 hour, which means that regardless of what your trouble is, it'll be resolved on time and you won't waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
All Linux semi-dedicated hosting that we supply feature 24/7 customer and tech support, therefore whatever the problem you have, you can contact us and we'll help you at once. Our guaranteed reply time for any email message or support ticket that you open from your Hepsia web hosting Control Panel is only one hour; usually the response time hardly ever is more than 20 minutes. Furthermore, we have phone support with a couple of local numbers around the world as well as a live chat, so that you are able to contact us and find more info about our services even if you do not have an account yet. We can help you with any kind of question or an issue you have - payment methods, plan specs, e-mail configuration, hosting account settings, etc. If you use our services, you will never encounter an issue where you should wait for a few days to get an issue solved like you will need to do with a lot of other suppliers.
24/7 Customer Support in VPS Hosting
In case you have a Virtual Private Server from us, you will be able to get in touch with us 24/7 for any kind of server-related issue or forany difficulties and questions associated with the pre-installed software your server comes with. If you have not obtained your virtual private server package yet, you're able to learn a lot more about our solutions by giving us a call or through the live chat service. For more technical issues, you can send an email message or open a trouble ticket from your billing Control Panel and you will receive support within a maximum of one hour irrespective of the time of the day, even on holidays and weekends. The typical answer time generally does not exceed 30 minutes. If you need assistance for third-party software, you're able to use the Managed Services upgrade that you can add to every single VPS package and our admins will assist you with any set up or troubleshooting issue you have encountered.
24/7 Customer Support in Dedicated Web Hosting
With a one-hour maximum answer time warranty, you will take advantage of quick support when you get a dedicated server through our company. Our customer and tech support teams are online 24/7/365, as a result if you open a support ticket through your billing account or you send an e-mail message regarding any issue with the server or the pre-installed software on it whatever the time of the day, you'll get a response within the hour, even during holidays. Our ticketing system is the better option if the matter involved needs longer time to be solved or when it should be sent to our admins, since it is much easier to keep track of the communication sent on both sides. For general, sales and billing issues/inquiries, you can give us a call or talk to a live representative through our chat service. In case you add the Managed Services upgrade to the server plan, our administrators can also assist you with third-party software installation as well as troubleshooting and just like the standard support, this service is available 24/7 too.